Flexi/ Refundable and Membership Standard Room Rates
Cancellation is free of charge for guests until 2pm, 30 days prior to check-in. A full refund or house credit is made available to cancellations outside of this time.For cancellations inside 30 days of checkin, guests will incur a cancellation fee of equivalent value to the first nights stay. The remaining balance is made available for refund or house credit.Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.
Non-Refundable Promotions and No Housekeeping Rate Types.
Non-Refundable bookings will be charged in full upon booking confirmation. Cancellations on Non Refundable rate plans booked directly may be eligible for a guest house credit valid for 6 months be it the cancellation is made outside of 48 hours on the day of arrival.Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.
Non-Refundable Weekly + Monthly Saver Rate Types.
Non-Refundable weekly bookings will be charged in full upon booking confirmation.If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 6 months with the property be it the cancellation is made outside of 48 hours on the day of arrival.Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.
No Show Policy.
Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 48 hours of cancellation. If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.